Aircall features software#
While Aircall does say they have a call center software and a business phone system, they don't have one unifying platform that offers a contact center, phone system, video conferencing, and messaging all in one. With Aircall, you can’t really do that-you’d still have to toggle between different apps and integrations to access all those business communications channels.
(Yes, it is possible to have both your UCaaS and CCaaS solutions in one integrated platform.) If your team is using one app for phone calls, another for video conferencing, another for messaging, and yet another for your contact center, then you’ve probably thought about consolidating those tools. You want to unify your business communications on a single app On the other hand, there are a few reasons you might look for an Aircall alternative-these aren’t deal-breakers for everyone, but you should at least be aware of them.
Why you might look for an Aircall alternative Compared to most legacy solutions (and there are quite a few of them in the call center software space), Aircall is pretty easy to use and cheap. Specifically, small businesses tend to like Aircall because it’s fully geared toward, well, small businesses. It comes with most of the basic features you’d expect, like phone call recording, call monitoring, IVR, and voicemail. What is Aircall?įounded in 2014, Aircall is a cloud-based call center and phone system that’s pretty new on the scene. We've done a little digging and research and chatted with a few customers, and in just a bit, I’ll go over what we've seen in terms of what Aircall can and can’t do-and which affordable, easy-to-use providers might be better options. The good news is there are quite a few options.
So how do you find Aircall alternatives that give you a little bit (or a lot) more? Aircall does have some limitations, like a lack of an integration with Google Workspace and no built-in artificial intelligence (AI). So, you've been looking into Aircall-a cloud phone system with lots of call center features-but you're not quite sure it's the right choice.
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